Please use your Sugar Sweet Baby Wrap with care. It is your responsibility to make sure your baby is wrapped properly. If something feels wrong, try again. Before placing your Baby in your Wrap, make sure she is fed, or feed her while in the wrap. By you the buyer receiving your Wrap, lifts the seller of all responsibility of misuse. Feel free to contact me at anytime at info@SugarSweetBaby.com for any questions you may have.